Web Control

Web Control Troubleshooting

Important Note:

1. The Web Control features works on the basis of categories. Websites are Categorised based on their content. You can control the access to these websites by simply enabling or disabling the categories.

2. You can use Exceptions to allow a specific website even though it is falling under a blocked category.

3. The customisation of Web Control module is applicable only to the computers where XGate sensor is installed. The Customise Web Control screen will not display computers that do not have sensors.

4. Any computer that does not have the Sensor will be governed by the Default Categories selected in factory settings. You cannot change this selection.

1. Immediately after installing XGate in my network, some of the websites I visit regularly are blocked. How do I access them?

XGate is pre-configured to block websites that are classified under a set of categories. These are selected by default.

To get access to the blocked site, follow the steps below:

1) On the main screen, press the Web Control button.

2) Click on the Customise Web control button.

For example, www.ebay.com is blocked under a category INTERNET_AUCTIONS then there are two possible solutions:

1. Allow the INTERNET_AUCTION category:

1. In the left hand side, select the Computer for which you wish to allow the website.

2. In the right hand side, scroll to find the category INTERNET_AUCTION and clear the checkbox selection.

3. Press the Save button.

However, please note that all the websites categorized under INTERNET_AUCTION will be accessible.

2. Add the website to the Exception List

1. In the left hand side, select the computer for which you wish to allow the website.

2. Click the Exception button.

3. In the Website Address field, type www.ebay.com. Do not enter the http:// qualifier.

4. In the Action Field, select Allow.

5. Press the Add button.

6. Press the OK button.

7. Press the Save button.

2. I want to block access to a specific site but I do not know which category it belongs to. How do I block it?

When you want to block access to a specific website and you do not know about the category it belongs to, follow the steps below:

1) On the main screen, press the Web Control button.

2) Click on the Customise Web control button.

For example, you want to block the access to the website www.casinoonline.com.

Add the website to the Exception

1. Select the computer for which you wish to block the access.

2. Click the Exception button.

3. In the Website Address field, type www.casinoonline.com

4. In the Action Field, select Block.

5. Press the Add button

6. Press the OK button.

7. Press the Save button.

The selected computer will not be able to access the website www.casinoonline.com.

3. I do not want my employees to watch sports sites during office hours. How do I do that?

You can use Time Based Filter to block / allow access to websites on specific time periods in a day.

1) On the main screen, press the Web Control button.

2) Click on the Customise Web control button.

For Example, follow the steps below to block a particular website, www.espn.go.com, during office hours and allow it during lunch hour [1.00 PM to 2.00 PM].

Block the website first

Follow the steps in the FAQ 2 and block the website www.espn.go.com

Allow the website in the lunch hour

Using the following procedure, allow access to www.espn.go.com during the lunch hour:

1. Click the Add Time button of the computer which you wish to grant access during the lunch hour.

2. In the Time Period section enter 13.00 for the Start field.

3. Enter 14.00 for the End field.

4. In the Days section, select the All Checkbox.

5. Press the Add button.

6. The time 13:00 – 14:00 will be added to the grid.

7. Select the added time period (13:00 – 14:00).

8. Click the Exception button in the right hand side.

9. In the Website Address field, type www.espn.go.com

10. In the Action Field, select Allow.

11. Press the Add button.

12. Press the Ok button.

13. Press the Save button.

Important Note:

· If you wish to accomplish the same for all the computers, you have to repeat the procedure for all the computers.

· You cannot define overlapping time periods for a given day. For example, you cannot define 13:00 – 14:00 and 13:30 – 15:00 on Monday. However, you can do that on different days.

4. I want my computer to get access to all the websites at any time. What should I do?

Follow the steps below to give access to all the websites for a specific computer:

1) On the main screen, press the Web Control button.

2) Click on the Customise Web control button.

3) Select the Bypass Filter Checkbox for the computer that you wish to give access to all websites.

4) Press the Save button.

Important Note:

If your Computer is not listed then ensure that the Sensor is installed on it.