Wireless

Wireless Troubleshooting

1. How do I connect my Computer/ Laptop to the XGate Wireless Network?

Your XGate device is wireless ready. This means that all the necessary data is pre-configured for you. Knowing the Wireless Network Key (a password), you will be able to connect to the XGate wireless network from your Laptop / Computer.

You can find your Wireless Network Key by looking underneath your wall mountable base stand.

However, in order to ensure maximum security, we recommend that you change the default Wireless Network Key. To change the default Wireless Network Key, follow the steps below:

Changing the default Network Key:

1. On the main screen, click Wireless in the quick links section.

2. Click the Customise Wireless Settings button.

3. Change the name of the My XGate Name to friendly name, if you prefer.

4. Click the Settings button in the XGate Wireless Security section.

5. Change the default value of the Wireless Network Key field to a value of your choice. Please note that a Wireless Network Key should have minimum 12 characters.

6. Press OK button to close the window.

7. Press the Save button to save the changes.

Connecting your Laptop / Computer to the XGate Wireless Network:

Note: The following instructions are specific to the Windows XP Operating System. For working with any other Operating System / Product, please refer the Online Help of the respective Operating System / Product.

Connect to XGate Wireless Network from your Laptop / Computer (XP)

1. In your system tray, look for the following icon.

3. Right Click on the icon and select the View available Wireless Networks menu.

4. Windows will provide you a list of Wireless Network in your Range.

6. Select the XGate Device name from the list and click Connect.

7. You will be prompted to enter a Wireless Network Key.

9. Enter the Wireless Network Key and Click Connect.

10. If the connection is successful, it will be displayed as shown below:

11.

Important Note: Please ensure that the signal strength (shown as vertical bars in green colour) is high. (All the bars are visible). If you have trouble in getting full signal strength, please refer to the question 4.

2. I am able to see the XGate Wireless Network but I am not able to connect to it with my Laptop. What could be the problem?

Follow the instructions given below and try to connect again.

1. Ensure that you have given the correct Wireless Network Key while connecting to the Device.

2. Ensure that Wireless Access Control option in XGate is switched OFF. To switch of, follow the steps below:

· On the main screen, click Wireless in the quick links section.

· Click on the Customise Wireless Settings button

· Select the OFF checkbox corresponding to Wireless Access Control.

· Press the Save button.

3. Ensure that you do not have another Wireless Network with the same name as your XGate and you do not select that network while connecting. If required, please change the XGate Wireless Network name. To do that:

· On the main screen, click Wireless in the quick links section.

· Click on the Customise Wireless Settings button

· Enter a new name in the My XGate Name field.

· Press the Save button.

3. My Laptop does not detect the XGate Wireless Network. What could be the problem?

If your Laptop does not detect the XGate Wireless Network try any one of the following suggestions and try again.

1. Ensure that your Wireless Adapter is switched on. Check the side or front of your laptop for a switch.

2. Ensure that XGate wireless is switched on. On the main screen, click Wireless in the quick links section.

3. Ensure that the Broadcast My XGate Details Option in XGate Wireless Security is Switched ON. To do that, follow the procedure below:

· On the main screen, click Wireless in the quick links section.

· Click on the Customise Wireless Settings button

· Select the ON checkbox corresponding to the Broadcast My XGate Details.

· Press the Save button.

4. Wireless Networks are always limited by their coverage distance. XGate can cover a range of 300 meters from the Device. Ensure that your Laptop is well within this range.

5. If you use a Wireless Adapter, please ensure that it is plugged-in properly in the slot.

4. I have connected to the XGate Wireless LAN. However Browsing is very slow. What could be the problem?

If you experience slow browsing when you connected via the Wireless Network, try any one of the following suggestions. It could improve the browsing speed.

1. XGate can support up to 300 meters radius range. Ensure that you locate yourself well within this range.

2. Poor signal strength may cause slow network traffic. Ensure that you get good signal strength. To know the signal strength, follow the steps below:

· In your system tray, look for the following icon.

· Right Click on the icon and select the View available Wireless Networks menu.

· Windows will list the Wireless Networks in your Range.

· Ensure that the XGate Wireless Network has the full signal strength. All the 5 green vertical bars indicate that the signal strength is good.

3. Ensure that thick concrete walls do not separate you from the XGate device. This could be a reason for a slow wireless network.

4. Ensure that any Radio Frequency devices (Wireless Speakers, Microwave Owen, and Cordless Phones) are not causing any interference with the XGate Device. You may relocate these devices and try again.

5. If you are not able to relocate the devices, you may change the XGate device’s channel, which will reduce the chances of interference. To change the channel on which XGate works, please refer the FAQ 5.

If none of the above solves your problem, you can resort to the following solution temporarily. However it is highly recommended not to use this option permanently.

· Click the Firewall Quick Link.

· Click the Advanced Firewall Settings button.

· Click the Settings button against the Bypass List

· Click the Add button.

· Enter a User Friendly name of the Computer in the Computer Name field.

· Enter the IP Address of the Computer in the IP Address field.

· Click the OK button to Save.

5. My XGate Device interferes with other Radio Frequency devices in my place. How do I configure XGate to reduce the interference?

Most equipment that use Radio Frequency for wireless communication use channel number 3 as their default channel. This could cause problems when they are operated simultaneously.

If your XGate device develops any issue with any other equipment near by, you can change the channel that XGate operates on. This can avoid interference with other devices.

To change the channel, follow the below steps:

§ Click the Wireless Quick Link.

§ Click the Customise XGate Wireless button.

§ In the Channel field, select a desired channel from the drop-down.

§ Press the Save button.