Chat Monitoring

Chat Monitoring Troubleshooting

1. I am not able to open Windows Live Messenger (or another chat application). How can I solve this problem?

You may have blocked a chat application via the XGate Control Centre or remotely when replying to an alert.

Unblocking a Chat Application

1) On the main screen, press the Child Chat Room Monitoring button.

2) Press the Customise Child Chat Room Monitoring button.

3) Press the Block Chat Applications Settings button.

4) Untick the chat application that is blocked and will not open for you.

2. I am no longer receiving Mobile Text Message alerts for Chat Monitoring. What is wrong?

You may have run out of SMS credits.

Checking your SMS balance

1) On the main screen, press the Child Chat Room Monitoring button.

2) Press the Customise Child Chat Room Monitoring button.

3) Press the SMS Balance View button.

If you wish to continue using Mobile Text Message alerts, you will need to purchase an SMS pack.

Buying an SMS pack

1) On the main screen, press Admin Tools.

2) Press the Feature Activation tab.

3) Select Purchase an SMS pack.

4) Press the Purchase button.

5) Follow the instructions on the XGate Payment Gateway website.

3. I am receiving an alert every time someone opens a chat application. How do I turn this feature off?

You may have accidentally turned this feature on in the XGate Control Centre

Turning off Chat Application start up alerts

1. On the main screen, press the Child Chat Room Monitoring button.

2. Press the Customise Child Chat Room Monitoring button.

3. Press the Alert Settings button

4. Untick the Alert me when a Chat Application has been started tick box.

5. Press OK.

6. Press Save.

4. How do I get the Web Monitoring alerts to work with Firefox or Opera?

Currently, XGate Web Monitoring does not support Firefox and Opera.