Introduction

Chat Monitoring

What is Chat Monitoring?
Internet chat, also called Instant Messaging (IM), is becoming a part of our everyday lives.

In the home it is used as a way of keeping in touch with friends and family. In the business environment it is a way to keep in touch with clients and staff. The advantage is that it is more immediate than e-mail but cheaper than a phone call.

However, there are potential pitfalls that come with the use of Internet chat programs.

In the home, your children are potentially at risk from:
- Paedophiles.
- Internet bullying.
- Inappropriate conversations such as drugs, sex and suicide methods.

In the business environment, other risks are present, such as:
- Loss of productivity from non-work related conversations
- Legal liability from inappropriate conversations such as at-work bullying and sexual harassment.
- The disclosure of sensitive corporate information.

XGate provides unique Chat Room Monitoring tools, giving you the ability to monitor, block or shut down offensive chat conversations and websites from your mobile phone or email account.

Chat Monitoring Features
Within XGate Chat Monitoring section of the XGate Control Centre, there are a number of features that are accessible.

SMS Balance
This display your current SMS balance (i.e. the number of alerts that can still be sent to your mobile phone).

Alert Settings
From here you can set how you wish to be alerted. This can be either via Mobile Phone Text message or E-mail.

Keyword Monitoring
Select the words and categories that you wish to be alerted about. Once the selected words are used in a chat session, you will be alerted to their use depending on your Alert settings.

Web Monitor
Select the websites that will trigger an alert once they have been visited.
Please note that Chat Monitoring will only work on computers that have the XGate sensor installed. For more information on installing the XGate Sensor, see the Installing the XGate Sensor page.