Remote Access

Remote Access

Remote Access allows XGate Support to remotely log into your computer with your permission. This is used to provide you with the most effective support possible, reducing any possible miscommunication between yourself and the XGate Support Engineer.

To set up Remote Access:

1) On the Quick Links menu, click Admin Tools.

2) Click the Remote Access tab.

3) Ensure that Remote Access is switched on.

4) Using the drop down menu, select the PC that the XGate Support Engineer wants access to.

5) Press the Save button to confirm your changes.

Note: After your support call has been closed, please ensure that you switch off Remote Access for security reasons.